Refund & Return Policy
At OGANACELL, we are committed to providing high-quality skincare products and a positive customer experience. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund request under the conditions outlined below.
Return Eligibility
OGANACELL accepts returns requested within 30 days of delivery for eligible products.
To qualify for a return:
- Products must be unused, unopened, and in their original packaging.
- Products must be returned in a resalable condition.
- All original accessories, packaging materials, and included items must be returned.
- Proof of purchase (order number or purchase confirmation) is required.
Due to hygiene, safety, and product integrity standards, we cannot accept returns for products that have been opened, used, or tested.
How to Request a Return
To start a return request, please contact our customer support team at:
Email: shinemageglobal@gmail.com
Please include:
- Your order number
- The product(s) you would like to return
- The reason for your return request
- Photos of the product condition (if applicable)
Our team will review your request and provide return instructions if your return is approved.
Please do not send products back before receiving return authorization from OGANACELL. Unauthorized returns may not be accepted or refunded.
Return Shipping
For approved returns:
- Customers are responsible for return shipping costs unless the return is caused by an error from OGANACELL, such as receiving an incorrect or damaged product.
- We recommend using a trackable shipping service and keeping your shipping receipt.
- OGANACELL is not responsible for items lost or damaged during return shipment.
Returned items must arrive at our warehouse in acceptable condition to qualify for a refund.
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be processed to the original payment method.
- Refunds typically appear within 5–10 business days, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to an error made by OGANACELL.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the product condition and packaging
After review, OGANACELL will provide an appropriate solution, including replacement or refund when applicable.
Order Cancellation or Changes
If you need to modify or cancel your order, please contact us as soon as possible at:
Once an order has been processed, packed, or shipped, we may not be able to make changes or cancellations.
Free Gift, Bundle & Promotional Items Policy
At OGANACELL, we occasionally offer special promotions, including free gifts, bundles, limited-time offers, and promotional discounts. These offers are subject to the terms and conditions below.
Free Gift With Purchase
From time to time, OGANACELL may provide complimentary gifts with qualifying purchases.
Free gifts:
- Must be returned together with the original qualifying order if the customer requests a return.
- Must be unused, unopened, and in their original condition.
- Cannot be exchanged for cash or substituted for another product.
- Are subject to availability and may be changed or discontinued without prior notice.
If a free gift is not returned with a qualifying order, OGANACELL reserves the right to deduct the retail value of the gift from the refund amount.
Bundle Purchases
For products purchased as a bundle or set:
- The complete bundle must be returned together to receive a full refund.
- Individual items from a bundle cannot be returned separately unless approved by OGANACELL.
- If only part of a bundle is returned, the refund amount may be adjusted based on the individual product value and applicable bundle discount.
Discounted bundle pricing cannot be applied after partial returns.
Promotional Discounts & Discount Codes
Orders purchased using promotional discounts, coupon codes, or special offers are subject to the applicable promotion terms.
If a return changes the order qualification for a promotion:
- Any free gift, discount, or promotional benefit associated with the order may be removed or adjusted.
- The final refund amount will be calculated based on the actual value of products retained.
Discount codes and promotional offers:
- Cannot be exchanged for cash.
- Cannot be reapplied after an order has been completed.
- May have expiration dates or usage restrictions.
Final Decision
All returns are subject to review and approval by OGANACELL.
We reserve the right to refuse returns that do not meet the requirements stated in this policy.
For any questions regarding returns or refunds, please contact:
